Delivery

Most items are held in stock and will be despatched to you within 2 working days of receiving your order. However, due to the fact that many of our items are handmade by the artist and are from all corners of the globe, some out of stock items can take several weeks to arrive. Therefore if you require any item of jewellery for a specific date we would recommend that you contact us so we can give you a more specific delivery schedule for the item you are interested in.

Delivery to all addresses within the UK (including Northern Ireland, the Isle of Man, Channel Islands, Highlands & Islands, and BFPO) is FREE of charge. Delivery to all non-UK addresses is charged at £6.50 per order.

Please note that Raucous Rocks do not deliver to PO boxes

Packaging

Raucous Rocks will package your item FREE of charge. We will use appropriate gift packing for the size and type of item purchased. Typically a beautiful high quality gift box, organza 'bomb' or bag. Larger items such as handbags will be wrapped in tissue. Where ever possible we will use postage envelopes which will allow the postman to deliver directly through your letterbox. However larger orders may be sent in a box and/or may require a signature. You can opt to have your order sent to your work place, or an alternative address.

Gift-Giving

Raucous Rocks is ideal for gift-giving. Your chosen items will be sent directly to your recipient, beautifully presented with no record of how much you have paid. Raucous Rocks also offer the option of sending your recipient a lovely hand finished greetings card, with your personal message printed on the inside. This gift-giving service in entirely FREE of charge, just select the appropriate options at the checkout. During the run up to a special event like Christmas, Valentines day, Mothers day etc, we will print your message into an appropriate card. However if your message is for any other purpose we will print it in our standard card as shown in the picture.

Our Satisfaction Guarantee

We want you to be 100% satisfied with your purchase so we offer a full 7-day money-back guarantee on all purchases. If you change your mind for any reason whatsoever within 7 days of receiving your purchase just return it to us for a refund. We simply require that your purchase is returned unworn and in its original condition, complete with its original gift packaging. Please note that we cannot accept the return of pierced earrings or items that have been made to your own specifications.

Returning Goods to Us

1. Please Contact Us before returning any items, stating what you are returning and the reason for the return, we do not accept returns that we have not been informed about.
2. Wrap the unworn item and its original gift packaging securely and send the package to Raucous Rocks, Unit 31, Business Development Centre, Stafford Park 4, Telford TF3 3BA
3. We strongly recommend that you use registered post. We cannot accept liability for goods lost or damaged in the post. Please note that you will be responsible for the cost of returning the goods to us unless we have delivered the item to you in error or the item is faulty.

Refunds

Once your returned item has been received by us, your refund will usually be processed within 5 working days. You will be notified by email when we have processed your refund.